Durable Solutions
For a Safer Tomorrow
Customer Services
Personalised Product Consultation
We have established ourselves as a reputable exporter of waterproofing materials, operating within an ever-evolving industry that continuously introduces new products and concepts. Recognizing the challenges faced by individuals in identifying suitable products and services, we are dedicated to offering comprehensive and informative consultations. By thoroughly understanding our customer's requirements, we provide expert guidance to ensure they obtain optimal outcomes from our range of waterproofing materials. Our commitment to delivering exceptional service has positioned us as a trusted and dependable provider within the Waterproofing Materials sector.
Reliable Logistics & Shipping
Partnering with trusted shipping and logistics providers and with nearly a decade of experience in the industry, we have acquired an in-depth knowledge and understanding of the shipping landscape in this region. Our expertise, combined with an extensive network of trusted partners and logistical resources, enables us to ensure smooth and hassle-free transportation of our products to various destinations across the globe.
Efficient Order Processing
Once you complete your first order and become a CCT customer you will be invited to our customer portal. You will have your own individual or company profile in our portal where you can track your order. For your future orders, you will experience a seamless ordering process through our user-friendly online platform, where you can browse, select, request services and easily place orders.
You can use the platform as an app on your desktop or phone and submit requests from the comfort of your own home.
We prioritize quick order fulfilment and shipping to minimize delivery lead times.
Documentation & Customs Assistances
We provide all the necessary documentation to facilitate smooth customs clearance and compliance with import regulations in all countries. Our team offers guidance on customs procedures and import duties. Our customers can easily request any documents or request customs assistance at any time from the comfort of their own homes through our user-friendly customer portal.
Technical Support & Training
Access comprehensive technical support, product manuals, and installation guidelines from our knowledgeable team or easily through our customer portal. We are committed to addressing your queries and offering troubleshooting assistance.
Regular Communication & Updates
Stay connected with us through newsletters, email updates, and a dedicated customer portal. Be the first to know about new product launches, industry updates, and changes that may impact your business.
After-Sales Support & Warranty Services
We believe that our commitment to customer satisfaction extends far beyond the point of sale. We understand that investing in products is just the beginning of a long-term partnership with our customers. That's why we offer exceptional post-sales support to ensure that our customers derive maximum value from our products.
Our dedicated team of experts is always ready to assist you with any queries or concerns you may have after the purchase. Whether it's troubleshooting product applications, providing technical guidance, or addressing any performance-related issues, we are here to help.
Count on our dedicated customer service team to handle post-purchase inquiries, warranty claims, and product replacements or repairs as per our agreed warranty policies.
With our post-sales support, you can have confidence in the durability and effectiveness of our waterproofing products. We are committed to your success and will go the extra mile to ensure that you achieve long-lasting and reliable waterproofing solutions for your projects.
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Contact Us
Office No. 08M, Dar Al Wehida,
Hor Al Anz East, Dubai, UAE
